He did a great job. he explained everything to me so that I could understand it. It let me know when he was on his way.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you today.
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He did a great job very kind and considerate My only problem with the company is & I have said this in the past is the lack of communication. I had a 12pm - 4pm time slot. At 3:40 pm I called to see if anyone was going to come. She was kind & stated yes, but with the storm last night he is running way behind. All of which is understandable - But why doesn't someone contact me and communicate that to me.
Response from Hart Home Comfort:
Thank you for your review. We appreciate your feedback and will work to improve our communication in the future. Best, Jacqueline Hart
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My service agent is always patient, informative and friendly, not to mention, knowledgeable. I appreciate the excellent service I receive anytime he answers my call!
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Came home to no hot water. Called Hart for a service call. Was unhappy with the operator I didn’t feel she was helpful. She told me a service tech would be there in four hours I said that’s unacceptable I want some sort of an ETA. Shortly after hanging up with her the service tech called me and said that he would be there in about an hour and a half and I said thank you that’s fine I just needed to know some sort of ETA. I don’t think that’s an unreasonable request. He also called when he was enroute to my home. I was frustrated and angry & I took it out on him. But I did apologize. When he got there he explained everything to me, was patient, and fixed the problem. He was very good & very nice.
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Everyone I dealt with at Hart Home Comfort was helpful, pleasant and honest. The service was excellent and everything is working to perfection. Thank you.
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The guys did a great job. They were professional, and kind. They explained everything that they were doing, and also answer any questions that I had. They made me feel comfortable that they knew what they were doing. I would recommend anybody to use them.
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The guys did a great job. They were professional they were kind. They explained everything they asked if I had any questions. Everything went smooth I have no complaints whatsoever.
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